Terms of Service

Effective date: 17 March 2026

These Terms of Service ("Terms") are a legal agreement between you and Ovk Consulting (CVR 38284282), Lyngbyvej 438, 2820 Gentofte, Denmark ("we", "us", "Company"), governing your use of the Agent One service available at agent-one.org ("Service").

By using Agent One, you agree to these Terms. If you do not agree, please do not use the Service.

1. What Agent One Is

Agent One is a subscription-based AI assistant that operates inside messaging platforms (currently Telegram, with Discord, Slack, and others coming soon). Your agent can hold conversations, search the web, remember context across sessions, and schedule tasks on your behalf.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. By subscribing, you confirm that the information you provide is accurate and that you are authorized to use the payment method associated with your account.

3. Your Account

Your Agent One account is tied to your messaging platform identity (e.g., your Telegram account). You are responsible for:

• Maintaining the security of your messaging account
• All activity that occurs through your agent
• Keeping your billing information current

If you suspect unauthorized access to your agent, contact us immediately at [email protected].

4. Subscription and Billing

4.1 Plans and Pricing

Agent One is offered as a recurring monthly subscription. Current pricing is displayed at agent-one.org/#pricing. We may update pricing from time to time, but price changes will not apply to your current billing cycle. If we change the price of your plan, we will notify you at least 30 days before the change takes effect.

4.2 Payment Processing

Payments are processed through Stripe. By subscribing, you also agree to Stripe's Terms of Service. We do not store your full credit card details on our servers.

4.3 Billing Cycle

Your subscription renews automatically each month on the anniversary of your signup date. You will be charged at the beginning of each billing cycle.

4.4 Cancellation

You may cancel your subscription at any time through your Stripe billing portal. After cancellation:

• Your agent remains active until the end of your current billing period
• You will not be charged again
• No partial refunds are issued for unused portions of a billing period

4.5 Refunds

We generally do not offer refunds, except where required by law (see Section 4.6). If you believe you have been charged in error, contact [email protected] within 14 days of the charge and we will review your case.

4.6 Right of Withdrawal (EU Consumers)

Under the EU Consumer Rights Directive, you have a 14-day right to withdraw from a distance contract without giving any reason. However, by checking the withdrawal waiver checkbox during signup, you:

• Expressly request that the service begins immediately before the 14-day withdrawal period expires
• Acknowledge that you lose your right of withdrawal once the digital service has been fully provided

If you did not waive your withdrawal right, or if the service has not yet been fully provided, you may exercise your right of withdrawal by contacting us at [email protected] within 14 days of your purchase. We will refund you in full, minus a proportionate amount for the service already provided.

5. Acceptable Use

You agree to use Agent One lawfully and responsibly. You must not use the Service to:

• Generate, distribute, or store content that is illegal, harmful, abusive, harassing, defamatory, or promotes violence
• Impersonate another person or entity
• Spam, phish, or conduct any form of social engineering
• Attempt to extract, reverse-engineer, or abuse the underlying AI models
• Circumvent usage limits or fair-use policies
• Generate content that infringes on the intellectual property rights of others
• Use the Service in any way that violates applicable laws or regulations, including data protection laws
• Interfere with or disrupt the Service or its infrastructure

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these acceptable use rules, with or without notice depending on the severity of the violation.

6. Fair Use

All plans include generous usage limits designed for normal, everyday use. We may apply fair-use limits to prevent abuse or disproportionate resource consumption. If your usage significantly exceeds typical patterns, we will contact you before taking any action.

7. Intellectual Property

7.1 Our Intellectual Property

The Agent One service, its branding, design, software, and documentation are owned by Ovk Consulting and protected by applicable intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or branding.

7.2 Your Content

You retain ownership of the messages and content you send to your agent ("Your Content"). By using the Service, you grant us a limited license to process Your Content solely for the purpose of providing and improving the Service.

7.3 AI-Generated Output

Output generated by Agent One in response to your input is provided to you for your use. We do not claim ownership over AI-generated output. However, given the nature of AI systems, similar or identical output may be generated for other users. We make no guarantee of uniqueness or originality of any AI-generated content.

8. Data and Privacy

8.1 How We Handle Your Data

Your conversation history is stored in isolated, per-agent databases. Each agent runs in its own containerized environment. We take reasonable technical and organizational measures to protect your data.

8.2 Third-Party AI Providers

To generate responses, your messages are sent to third-party LLM providers (such as Anthropic's Claude, accessed via services like OpenRouter). These providers have their own data handling policies. We select providers that commit to not using your data for model training, but we encourage you to review their policies as well.

8.3 GDPR and Your Rights

We process personal data in accordance with the EU General Data Protection Regulation (GDPR). As a data subject, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Port your data to another service
• Object to certain processing activities
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, email [email protected]. We will respond within 30 days.

8.4 Data Retention

We retain your conversation data for as long as your account is active. After account termination, we will delete your data within 30 days, except where retention is required by law.

8.5 Privacy Policy

For full details on how we collect, use, and protect your personal data, please see our Privacy Policy.

9. Disclaimers

Specifically, we do not warrant that:

• AI-generated responses will be accurate, complete, current, or reliable
• The Service will be uninterrupted, secure, or error-free
• The Service will meet your specific requirements
• Any defects will be corrected within a particular timeframe

You use the Service and rely on AI-generated content at your own risk.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Ovk Consulting shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to your use of the Service.

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.

11. Termination

11.1 By You

You may stop using the Service and cancel your subscription at any time.

11.2 By Us

We may suspend or terminate your access if:

• You breach these Terms
• Your use poses a security risk or may harm other users
• We are required to do so by law
• We discontinue the Service (with reasonable notice)

11.3 Effect of Termination

Upon termination, your agent will be deactivated and your data deleted in accordance with our data retention policy. Sections that by their nature should survive termination (including Limitation of Liability, Disclaimers, and Governing Law) will survive.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via the messaging platform your agent operates on or by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of Denmark, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be submitted to the courts of Denmark.

If you are an EU consumer, you also have the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your statutory rights as a consumer under EU law.

14. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ovk Consulting regarding the Service.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms. We may assign our rights and obligations to an affiliate or successor.

15. Contact

If you have questions about these Terms, contact us at:

Ovk Consulting
CVR: 38284282
Lyngbyvej 438, 2820 Gentofte, Denmark
Email: [email protected]
Website: agent-one.org